Given the nature of our business, which allows us to provide the documentation requested by our customers in electronic form and enables them to download it for their immediate use, no returns are accepted.
Please be careful when entering the device model for which you need the documentation. Our catalog hosts documentation for hundreds of thousands of devices and their different models, which sometimes could have a very similar product naming convention. You are accountable for carefully selecting the exact model from our catalog.
If you make a mistake and purchase a document for the wrong model number/code, please contact us and we will gladly exchange it for the one you meant to request as long as the latter is significantly similar to the one you ordered and such document is available in our catalog. In the event of any price discrepancy, you would have to pay for the difference (in case it were higher).
Moreover, we highly advise our customers to read the description of the type of document they wish to order and exert caution when selecting it. If you mistakenly ordered a type of document (e.g. "user's/owner's manual" instead of "service manual"), please contact us and we will gladly exchange it for the one you meant to request as long as the latter is available in our catalog. In the event of any price discrepancy, you would have to pay for the difference (in case it were higher).
In any of two instances described above, please keep in mind that if you claim to have made a mistake and the document you meant to request is not available in our catalog, we will not be able to accept an exchange as such item is not part of our offering.
Occasionally, the device for which you are looking for documentation may have been manufactured decades ago; hence it is likely that the original manuals were available in printed form only and therefore we had to scan them in order to offer a digital version. In very few and infrequent instances, the condition of the scanned manuals may not be optimal as the original paper or ink may have deteriorated. If that were the case and the legibility of the manual you purchased were so poor that it could not be read, hence rendering it unusable to repair your device, please contact us. We will fully refund your purchase and remove the manual from our catalog.